How Undercover Recording Exposed a £28m Timeshare Scheme

Authorities have called it as one of the largest frauds of its nature in the United Kingdom.

A total of 14 individuals have been found guilty for their part in a £28m plot to defraud in excess of 3,500 holiday ownership investors.

The victims were desperate to exit age-old holiday ownership agreements and tried to find help.

Most were from 60 and 80. Over 500 of them lost in excess of £10,000, and one transferred over £80,000.

Those victimized were subjected to aggressive sales meetings continuing for six hours. They were left out of pocket, owning worthless fake "rewards" and still trapped in expensive holiday ownership agreements they could no longer use.

The Company Central to the Scam

The company at the core of the scam was Sell My Timeshare (SMT). They collected clients' cash to fund the proprietors' lavish way of life of private schools, high-end properties and exclusive air travel.

The individual at the helm of the company, Mark Rowe, was given a 90-month sentence in January for fraudulent conspiracy.

On Friday, his wife another individual was among the last group to hear their sentences.

She received a 24-month suspended jail sentence at Southwark Crown Court after admitting financial crime.

This has been a long time coming and signifies a significant success for the people who spoke out, the authorities and the Crown.

The Way the Investigation Was Initiated

I first heard about the company came in the summer of 2016. I was working in the research department of a broadcasting service, making current affairs shows.

A friend noted that his mother had assumed the use of a timeshare apartment in a European resort and, after years of holidays, had begun looking to exit the deal.

It is important to recall how popular timeshares had become with English tourists in the last decades of the 20th century.

Holiday ownership enabled individuals to access the equivalent unit each season, or exchange their time slots with other owners who had properties in other resorts. Approximately 600,000 vacation seekers seized that opportunity.

The initial boom was paired with a many stories about dishonest operators mis-selling units. They became a staple on investigative broadcasts.

The typical holiday ownership agreement locked buyers for long periods.

By 2016, those holders who had experienced their assigned property in the sun for a long time were advancing in years, and a significant number were looking to say farewell to their timeshares.

A number had reduced ability to travel and couldn't get to their apartments. Others just felt they'd achieved their goals from them. And a portion had died, in many cases passing on their family members to take over the agreements - plus their regular contributions and maintenance fees.

The Covert Probe Develops

This was the situation the relative had found herself. She searched the web for answers and came across SMT, a enterprise whose website assured to terminate her agreement.

Yet, having made a payment and scheduled a consultation with them, her family became suspicious.

Further research uncovered numerous individuals claiming they had handed over cash and received no benefit in return. Actually, they had suffered financially. Substantial amounts.

Our team began investigating what was occurring. It was rapidly apparent that there were dubious individuals working within the holiday ownership market.

An attorney had hundreds of individual complaints aiming to litigate against the company.

We spoke to individuals who had engaged the company and they each reported similar experiences. They assumed the firm would purchase their timeshare away from them but when they attended a meeting (for which they made an advance payment) they were advised there was no potential buyers.

Instead, they were persuaded - indeed coerced - to invest additional funds acquiring "the firm's incentive scheme", associated with the outfit's parent company, the overarching entity.

The nature of these rewards was not exactly clear. They sounded like a type of exchange medium, providing discount travel and services and retail offers.

And they were seemingly "tradable" with additional holders, some time down the line.

Paying cash at the time would result in an long-term benefit that would pay for the company's charges and result in the investor in profit, liberated eventually from their troublesome agreement.

Too good to be true? Well, yes.

A 'Misleading Scheme'

Assuming these reports were true, this was a large-scale fraud.

It's what is called a "deceptive marketing."

Someone - specifically the company - "attracts the client by marketing a specific service but then to state it cannot be provided, pushing the individual in the direction of another, inferior product or service.

That's illegal. Equipped with all the accounts we had collected, we made the case to covertly record one of the organization's sessions.

Such an operation demands time, effort, and clear arguments for why this is the sole method to collect the data necessary to confirm deceptive practices.

With approval secured, our limited crew set up a appointment with one of the firm's agents in the location.

Posing as a ordinary individual wanting to assist his parent free from her timeshare contract|holiday ownership agreement

Adam Marsh
Adam Marsh

A tech journalist with over a decade of experience covering emerging technologies and digital transformation trends.